Cancellation and Refund Policy
If the client (traveler) decides to cancel their participation in a contracted ROCKER TRIP experience, regardless of the reason, the refund is subject to the following trip conditions:
- Cancellations or refunds requested 30 days before the scheduled date are entitled to 50% of the amount paid.
- Cancellations or refunds requested 15 days before the scheduled date are entitled to 25% of the amount paid.
- Cancellations made 14 days or less before the scheduled date are not eligible for a refund.
- The company reserves the right to change the accommodation up to 1 week before arrival, always offering an alternative room of equal or higher quality than the one initially booked.
- Any cancellation request must be communicated by the customer to the ROCKER TRIP team exclusively via email. In the email, the customer must explain the reasons for canceling the trip. A cancellation will only be considered as being in process once a member of the ROCKER TRIP team has responded to the email.
- In any case, if a trip is canceled by ROCKER TRIP, either due to not reaching the minimum number of participants or for any other reason that prevents the trip from taking place, the amount paid will be kept as credit to be used on another ROCKER TRIP experience within 12 months. Alternatively, if the customer requests it, a full refund of the amount paid up to that date will be issued.
- Refunds will always be made through the same payment method used for the original transaction. ROCKER TRIP has 30 days to process the refund from the date it is approved.
For more information about cancellations and refunds, please contact ROCKER TRIP at our email address: anulaciones@rockertrip.com and we will be happy to assist you.